ORDER CHANGES:
Orders begin production immediately upon order and are built to your custom specifications. Changes to your order are subject to the following conditions:

If the requested change can be achieved at the current stage of production on your neck or body, a $25.00 charge will apply.

If the requested change requires us to restart production with a new neck or body, a 25% restocking charge will apply to the purchase price of the item.

BUILD TIME:
 Lead time is now approximately 3-4 weeks.

HUMIDITY:
Humidity and how it affects your guitar: Here is an excellent article written by Bob Taylor on the subject. Please read and understand before you purchase a neck. Take me to the article.

WARRANTY:
Our basic warranty is 90 days for defects in material or workmanship for bodies and hard-finished necks. All items shipped to you from Musikraft should be inspected upon receipt. We will gladly accept the return of products that are defective due to an issue in manufacturing and/or workmanship for 90 days from the date of receipt. If we ship an incorrect product to you by accident, we will accept a return within 30 days from the date of receipt. Necks purchased without a finish applied (Raw Wood) are covered for a period of 30 days from the date of receipt. If we ship a neck (Raw), any issues resulting from atmospheric conditions, i.e. warp or twist, are not covered, regardless of the perfect climate conditions you claimed the neck was kept in. Any returns must be pre-approved and a Return Authorization Number must be issued. This number must appear on the outside of the box that you are returning your item in. All returned items must be in ORIGINAL, UNALTERED condition. There may not be any modifications such as finishing, fret leveling, staining, routing, adjustments, etc.

Fret Leveling:

While most Musikraft necks are playable upon receipt, changes in temperature, humidity, and string tension can impact the wood’s stability. These factors may lead to slight shifts in the fret height, potentially affecting playability.

To ensure the most accurate fret leveling, it’s advisable to allow the neck to adjust to its assembled state after being strung up to pitch for several days. This period gives the wood ample time to settle, reducing the chances of future adjustments.

DISCOUNTS:
To all Musikraft OEM and Discounted Customers:
We no longer require you to put in a special code to receive your discount during the checkout process. Your discount is hardcoded within your account. Moving forward, simply add your items to the cart and checkout normally. Your discount is automatically calculated during checkout. Thanks for your continued support!

MUSIKRAFT LOGO STAMP ON HEEL:
We stamp all of our Fender Licensed Strat and Tele necks at the heel. We will not ship these necks without the branding. Requests for us to omit the branding will be ignored.

ORDER CANCELLATIONS:
Custom orders canceled during the build process will incur a 25% restocking fee. A restocking fee for completed orders is 35%

TRACKING INFORMATION:
When your order ships, you should receive an automated email saying that your order has shipped. Please log in to your account to see the tracking number.